OVERVIEW
Our client operates in a 24-hour global marketplace, and their communication and collaboration systems must be available round the clock – that’s the challenge facing a leading Financial Services with 130,000 employees in 50 countries. Efficient reliable collaboration is paramount to keep its multinational teams in day-to-day contact, and to keep potentially big travel budgets to a minimum. As a technology-led company, our client aims to ensure its audiovisual and collaboration solutions stay ahead of the game.
In the UK, this leading global Financial Services player operates across nine sites where audiovisual performance is critical. In the US, there are two key sites. Electrosonic has dedicated teams at all sites with 57 specialists working on-site in the UK and 31 in the US. This organization works with Electrosonic’s dedicated managed services teams in the UK and US to ensure its audiovisual systems are always serviced. Electrosonic also provides a range of related services such as internal, external and VIP event coordination, IT engineering, digital signage and audiovisual infrastructure support.
In recent years, Electrosonic’s contribution has widened to include professional media and content production, which is helping improve the quality and quantity of internal and external communications. Electrosonic specialists from a media background help employees produce videos, animations and webcasts for employee meetings, product launches, training, event coverage and how-to guides.
The scale, diversity and geographical spread of support requirements means a strong management and reporting infrastructure is needed to keep key decision makers informed in order to plan for continuous improvement.
Electrosonic has partnered with this company since 2002 and the scale of the service has grown from four technicians to the current team of almost 90 with a service portfolio that continues to expand.
