CHALLENGE
This top four professional services firm operates from offices around the world. It understands the importance of audiovisual and collaboration systems to improving performance, productivity and teamwork across its global workforce. The firm had invested in sophisticated audiovisual and video conferencing systems at its London headquarters to support collaboration in dedicated meeting rooms as well as deployments on desktops and informal working spaces. The new building, which has BREEAM (BRE Environmental Assessment Method) environmental sustainability status, features full-scale video and audio conferencing in approximately 100 meeting rooms, including an auditorium and many collaborative, open plan-style workspaces.
To ensure full utilization of the facilities, the IT team had to ensure systems were accessible, reliable and easy to use. Poor experience can impact meeting outcomes, productivity and employee satisfaction. The team had to focus on system uptime and provide training and ongoing meeting support to users - all while aiming to control and reduce costs. However, the day-to-day tasks of managing, maintaining, scaling and supporting systems and users created an additional and significant workload for the IT team, distracting them from managing the core enterprise system.
