Summit One Vanderbilt Support

On-site support for a multi-sensory and immersive observation deck experience.

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OVERVIEW

Summit One Vanderbilt is a 65,000 square feet observation deck on multiple floors of one of New York’s most impressive ‘supertall’ skyscrapers. The integrated visitor experience covers 26 unique spaces spanning 4 levels and features dramatic, synchronized audio and lighting effects mixed with video and highly personalized interactivity.

The audiovisual system consists of 233 speakers, 14 subwoofers, 11 LG displays, 5 planar displays, a 50 foot long Samsung Video Wall, 4 audio controllers, facial scanners and 14 video wall controllers managed by Crestron devices that act as the centralized control system.

Electrosonic integrated all of the systems and provided a comprehensive, custom support package designed to maintain this large-scale audiovisual installation and ensure the best possible guest experience.

This unique museum is designed to showcase Panama’s extraordinary biodiversity in eight immersive galleries. The audiovisual systems required considerable customization to display correctly in the unusual viewing environment. Panamarama, for example, is a cube-shaped space where ten screens on all sides above and below a glass ceiling and floor immerse visitors. In the Gallery of Biodiversity, the owners wanted to create a flexible display that would capture visitors’ attention straight away, using a nine panel custom LCD screen that could display individual imagery or create a single large-scale panoramic experience.

SOLUTION

To meet the demanding support requirements, the owners SL Green selected Electrosonic’s Affinity Managed On-Site Services, an on-site audiovisual support program led by a dedicated On-Site Service Technician, who works as an extension of the Summit OV team, providing preventative maintenance and break-fix support. The On-Site Technician proactively conducts daily system checks, diagnoses problems and resolves issues as they arise. Our break-fix services and firmware updates help to maximize uptime and protect the client’s technology investments.

KEY TAKEAWAYS

Electrosonic’s Affinity Managed On-Site Services provide a custom, cost-effective solution to large-scale support requirements like those at Summit One Vanderbilt. The on-site team brings expert knowledge of the system and how it was engineered to ensure timely responses to service-related issues as they arise. As part of Electrosonic’s end-to-end solution, Affinity is designed to optimize visitor experience by ensuring systems are always available. Because this is an attraction, there is a small window each week for Electrosonic to work on the system during non-operational hours. After all, the show must go on, to ensure guests can maximize each aspect of the experience as it was intended.

Click here to learn more about the design and build-out of Summit One Vanderbilt.

A proactive approach to maintenance.

Designed to optimize the user-experience, Affinity is engineered to stay ahead of potential problems by taking a proactive approach to managing your technical stsyems.

Summit One Vanderbilt is truly unique. It’s a space that brings so much innovative technology together into one cohesive system. To keep a complex system like that running and constantly maintained, you need a skilled and dedicated support resource. Thankfully, Affinity was the perfect fit for this project.

Brandon Harp, Account Manager

Electrosonic