CONTACT SALES
TECHNICAL SUPPORT
CONTACT SALES
TECHNICAL SUPPORT

AFFINITY AUDIOVISUAL SUPPORT SERVICES

Maximize system uptime and provide a superior user experience with audiovisual managed support services from Electrosonic.

EXPLORE AFFINITY

Get in-house audiovisual technical support from our experts.

AFFINITY by Electrosonic provides customized on-site support from our specialist AV engineers and technicians. Whether you need on-site staffing, field service, preventative maintenance, service helpdesk, event support or equipment coverage AFFINITY is a modular solution that can be tailored to meet your unique goals.

Our engineers bring out the best in your existing team.

With AFFINITY, our on-site staff work as trusted advisors to your existing teams. We tailor our skills to your vendor environment and support needs, allowing us to integrate seamlessly with your creative, IT and facilities maintenance and management teams.

Affinity users report an average of 139% ROI on the management of their AV systems. Use Forrester's easy calculator to estimate yours.

Calculate your ROI

Why Affinity?

With AFFINITY, you get instant access to customizable, best-in-class AV management and support.

Reduce IT Burden
Boost System Availability
Maximize ROI
Enhance Meetings & Events
Improve User Experience
Certified Staff on Site
Reduce IT Burden

Eliminate AV management.

Leave the daily management and support of your AV systems to us, so your IT team can stay focused on moving your business forward.

  • Eliminate internal AV support and maintenance responsibilities
  • Technical, engineering, installation, upgrading and maintenance support
  • Increase adoption and reduce support tickets with end-user training
  • Speed up rollout of new installations and upgrades

Boost System Availability

Increase uptime with proactive monitoring.

Our on-site engineers perform daily system checks and maintenance, minimizing the risk of downtime that can slow your business down.

  • Ensure availability with daily system proactive monitoring and tests
  • Daily room checks 
  • Identify and resolve faults quickly via helpdesk support and on-site break-fix
  • Keep systems up-to-date with regular software and firmware updates

Maximize ROI

Avoid unnecessary costs & maximize value.

Make the most of your AV investment and protect your equipment, reduce overhead and boost overall utilization of your AV system.

  • Reduce your staff recruitment and training costs
  • Lower internal support costs
  • Extend asset lifetimes with proactive maintenance
  • Increase adoption and use of systems through user training
Enhance Meetings & Events

Create seamless, engaging experiences.

Our on-site teams leverage extensive experience with AV technology to conceptualize and deliver successful, uninterrupted meetings and events. Electrosonic engineers can help you with:

  • System specification and installation
  • Comprehensive set-up, operational and technical support
  • Speaker and IT support during events
  • Event webcasting and streaming

Improve User Experience

Provide confidence and continuity.

With AFFINITY, our engineers can provide customized support to your end-users, removing frustration and increasing user satisfaction.

  • Increase users’ confidence with hands-on training
  • Eliminate disruptive downtime during meetings and events
  • Provide increased support to VIPs and executives

Certified Staff on Site

Get the right skills.

We recruit, train and manage highly qualified, multi-skilled staff with good interpersonal skills.

  • Ongoing staff training to update skills
  • Regular reviews to assess performance
  • Management and supervision of on-site staff
  • Management of staffing costs and administration

Take control of your AV Systems.

Advanced audiovisual technologies are shaping the future of your space. Discover a cost-effective solution to keep them safe and operational.
Learn More

Work with us

Get best-in-class audiovisual monitoring and on-site support to drive your business forward.

Let's talk