We are investing in technology that will help our business grow and improve customer experience. We are not looking to invest large sums, but we want to update our current systems with new and improved experiential technology that drives ROI.

We are committed to investing in improvements that will create a more positive and enjoyable experience for customers. We believe that investing in experiential technologies will create memorable, lasting experiences and help streamline operations that are currently challenging for customers.

We have an allocated budget and our investments will focus on experiential technologies to create memorable immersive experiences for customers and achieve operational efficiencies. Streamlining operations will free staff and resources to elevate customer experience even further and grow revenue.

We are at the early planning Stage, holding internal discussions with stakeholders to determine key goals and looking at all the possibilities. We are taking different ideas into consideration, developing initial concepts and getting input on budgets, timescales and feasibility.

We continue to explore the potential of immersive experiences. We recognize the importance of fusing our story with the space and our brand. However, we want to build on our knowledge and find out more about creating exceptional human-centered experiences.

We have a clear understanding of the story, narrative elements and the customer journey. We know how to leverage technology to elevate the architectural space and customer journey for a total immersive, human-centered experience that enables new levels of engagement.

We have considered the ‘Process’ - what our customers need during their journey. This includes the different touchpoints they will experience as well as the steps and interactions we will use to create a richer and more valuable customer experience.

We understand ‘Personalization’- recognizing that each of our customers has a unique set of preferences, interests and needs. By designing immersive experiences personalized to the individual, we can ensure that each of our customers has a positive and lasting experience.

We have a holistic view of ‘Process’ and ‘Personalization’ and are exploring ‘Polysensory’ technologies to add a layer of depth to the experience and engage all the senses. We are excited about the possibilities these experiential technologies offer.

We understand that stimulating multiple senses simultaneously can create a uniquely memorable experience. Although we don’t currently have a need for polysensory technologies within the space, we would consider using them if they add value to the overall customer experience.

Our goal is to use advanced technologies in a way that improves the customer experience by exceeding their expectations. However, we need to consult experts to learn more about how polysensory technologies work together before using them in our business.

We understand the technologies best suited for the experience we want to create. Our space will incorporate a number of memorable, polysensory technologies that will enable us to hyper-stimulate the customer experience by creating a ground-breaking immersive, interactive environment.

We need to build more relationships with a wider variety of partners to support our project. We still have a lot of work to do to identify areas where we need specialist support at different stages of the project.

We have a list of preferred partners, but, to fill gaps in our knowledge, skills and resources for experiential spaces, we will be looking for new partners based on research, credibility, recommendations and referrals.

We have a range of partners to help with our project, but we are also thinking about sourcing new partners who can add value and enhance our experience with support for the more creative and technical aspects of the project.

We are still working on areas of our infrastructure that have major gaps. These include storage, low latency networks, and security. We are also considering cloud and virtualization solutions. We manage IT and AV as totally different disciplines.

Some modernization is needed to our infrastructure so that it can support newer technologies. We need to upgrade our IT and audiovisual systems so they can handle our key projects. We also need to improve virtualization, system monitoring, and management.

Our infrastructure provides our team with the best tools for driving growth, minimizing downtime and completing key projects. This includes high-performance storage, low-latency network security, optimized WAN, and virtualization. We proactively drive convergence via a strong ICT infrastructure.

We have an in-house team to support our existing IT systems and focus on strategic technology initiatives. However, we recognize that experiential technologies will require higher levels of support and we may not have sufficient resources.

We understand that managed services can provide an extension of our internal team. We also recognize that our plans for new customer experiences will require different kinds of support, which managed services may be able to provide. We are currently scoping those additional services to see how managed services could help.

We are exploring managed services so we can shift the support burden, freeing our in-house team to focus on other strategic initiatives. To maximize our investment in technology, we need managed services to cover all areas of system support, from proactive monitoring and maintenance to escalation management, upgrades and training.